Shipping & Returns Policy
Every copper bottle undergoes thorough quality checks before dispatch, ensuring authentic Ayurvedic craftsmanship arrives in perfect condition.
Tracking emails arrive post-shipment for full visibility. Prompt UK delivery is our goal, though carrier or customs delays remain beyond control- we support you through any hiccups.
Returns & Refunds
Handcrafted pure copper water bottles show natural texture and finish variations, hallmarks of artisanal quality- not defects. Tarnishing is normal for real copper, reversible with lemon-salt or vinegar cleaning.
Returns accepted solely for confirmed manufacturing defects.
When Returns Are Accepted
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Structural defects only (excluding tarnish, preference, or wear).
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No change-of-mind, size/color mismatches, or usage issues.
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Request within 7 days of delivery with photos/video proof.
Return Process
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Email support with order details and clear evidence within 7 days.
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Approval grants return address- customer pays return shipping (no prepaid labels).
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Unapproved/late returns rejected.
Refund Details
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Inspection post-receipt; approved refunds to original payment in 7-10 business days.
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Shipping fees non-refundable.
Non-Returnable Items
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Custom or personalized copper products.
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Sale/promotional items.
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Returns without approval or past 7 days.
Our Commitment
We craft Ayurvedic copper bottles for enduring wellness and delight. Genuine issues receive fair, transparent resolution- your trust drives us. Thank you for embracing authentic wellness.